Hays, Kansas (Oct 12, 2017)—The Intensive Care Unit (ICU), Cath Lab, Food Services and Western Kansas Urology clinic were recently named the patient satisfaction award winners for the second quarter of 2017 at HaysMed.
Each quarter HaysMed recognizes the patient satisfaction award winners based on results from CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys administrated by HealthStream. HealthStream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospital surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The CAHPS Hospital Survey is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Four areas are recognized every quarter including an inpatient department, an outpatient department, a clinic and a non-clinical area.
The inpatient ICU Department was recognized for having the most improvements in the responsiveness of hospital staff with a score of 100%. The ICU is a 12 bed unit and they have 20 full time Associates.
The Cath Lab, an outpatient department, received a score of 88.5% in the overall rating of care which correlates to responsiveness of staff. The unit has 10 full time staff members and performs approximately 1300 procedures a year.
Garnering the clinic award was the Western Kansas Urology Clinic. They scored 86.4% in follow up with test results which is directly related to responsiveness. The Urology Clinic has 15 staff members, three physicians and one nurse practitioner. They have 8 outreach clinics and have 9000 office visits a year.
Food Services received the Customer Service Award for their responsiveness in timing of food deliveries, ensuring pantries have supplies of after hour patient needs, and keeping on top of patients, Associates and guests food needs. The department consists of 38 Associates and they serve 800-1000 patients, guests and Associates a day. They cook and assemble 700 Meals on Wheels per month, serve 4000 meals in the doctor’s lounge per month and host 300 catering and office events a month.
Each area honored displays a patient satisfaction award winner banner in their department.